Customer service

Welcome to Valery Kovalska Online Store!

Once you’ve chosen your perfect piece and placed your order, we'll reach out to you to request your measurements. 

This step ensures that we achieve the ultimate fit for your bespoke item. After providing your measurements, we’ll get to work on creating your custom piece, which will be delivered with precision. 

In case you are sure with your size, we will move on with a standard size according to our size chart.

In case you are not sure ot need special request, please follow the instructions below:

How to Take Your Measurements for a Perfect Fit

To ensure your bespoke item fits perfectly, follow these simple steps to take your measurements. Using a soft measuring tape will give you the most accurate results.

1. Prepare Wear form-fitting clothing or measure over underwear to get precise measurements. Have a friend assist you for the best accuracy, or use a mirror to help.
2. Chest/Bust: Measure around the fullest part of your chest or bust, keeping the tape parallel to the ground. Ensure it’s snug but not tight.
3. Waist: Find your natural waistline, which is the narrowest part of your torso. Wrap the tape around this area, keeping it level and comfortable.
4. Hips: Measure around the fullest part of your hips and buttocks. Make sure the tape is parallel to the ground and not too tight.
5. Inseam: Stand with your feet slightly apart and measure from the top of your inner thigh down to your desired hem length, usually just below the ankle.
6. Sleeve Length: With your arm slightly bent, measure from the shoulder seam to the wrist, following the natural curve of your arm.
7. Neck Circumference: Measure around the base of your neck where the collar would sit. Ensure the tape is comfortably snug.
8. Additional Measurements: Depending on the item, you might need other measurements such as shoulder width or back length. Follow the same principle of measuring the fullest or widest parts.

Please, double-check measurements for accuracy.

Once you’ve taken all necessary measurements, please provide them to us promptly. This will help us create a bespoke item that fits you perfectly.

Customization Exceptions: Please note that if you request any customizations to your item (such as special sizes, colors, decorations, etc.), we do not offer refunds for these cases. We encourage you to carefully consider your choices before finalizing your order.

If you have any questions or need further assistance, don’t hesitate to reach out. Contact